Who We Are

Facility Review is an established claims management company with staff who have been involved with the claims management industry since its inception in 2006.  We only operate a small number of staff so that we can give the time and dedication to individual claims. This is because we specialise in searching and contacting Banks or Financial Service providers to look at claims which are either old (from 1980s, 1990s and 2000s) but also those claims where there is very limited information, other than the name of the financial product provider, to locate details and challenge incorrect sales and promotion practices.  

All the enquiries we undertake on behalf of clients is done on a No Win No Fee basis.  The reason why we operate with a small number of staff is to best utilise our time so that we are efficient and able to offer our clients a fee-free enquiry, should no refund be established or for some reason the facilities that they had in the past are not found.

Our Director, Martin Knipe, has been involved in dealing with banking disputes on behalf of clients since the late 1990s, following his time in a High Street Bank where he undertook a variety of roles. This provided him with the experience to deal with consumer complaints on behalf of consumers.  Initially he dealt with more specific forms of complaints that were varied and at times he had to provide expert witness testimony statements to the courts on behalf of clients regarding any actions taken against the Bank. He was often used by a number of solicitors and other professionals throughout the Country.  

With his experience, he likes to take a hands-on role in overseeing all complaints that clients raise against their Banks or Financial Institutions.  This is to make sure that they are dealt with as efficiently, and with as much success as possible. As a Firm, we do not directly contact clients to promote our business. You do not therefore receive telephone calls, text messages or emails in order to effectively cold-call you into using our service.  

Our client base is made up of those who have been recommended by historic customers where we have had some success and they are happy with our service, but we also obtain clients from searches that they make on the internet for specific reasons. Following viewing our website and reading our various literature, they are then convinced to use ourselves.  We believe in a no-nonsense approach in dealing with claims. We do not believe in hiding any details from clients, such as costs – where there are no hidden costs with us.

Our fee is 24% inc VAT of any amount that we do recover on your behalf.  This is always based upon a successful claim and refund. If of course there has not been a successful claim, namely there has been no refund, for whatever reason, then of course there is no fee to pay. 

We enjoy working for clients and we enjoy working against the Banks to obtain the redress that we believe our clients deserve, should and Pension arrangements be mis-sold.